Combi Service
The assistant manages service appointments and maintenance processes, receives fault and emergency notifications, informs customers, and announces campaigns and opportunities.
Why
- A boiler breaking down on a winter day is an emergency for both the customer and the business. The customer calls in panic, but the lines may be busy. If faults are not recorded quickly, customer loss occurs. This is where the Boiler Assistant comes in.
What It Does
- Records the fault and automatically forwards it to the technician.
- Creates a service appointment and confirms with the customer.
- Provides information about spare parts and prices.
- Sends annual maintenance reminders.
- Notifies about warranty/service period expiration.
- Announces campaigns and discounts to customers.
Benefits for the Customer
- Opens a fault record instantly in an emergency.
- Knows when the technician will arrive.
- Does not forget annual maintenance.
- Is informed about campaigns and benefits.
Benefits for the Company
- Fault records are kept regularly, no call is lost.
- Technician scheduling becomes easier.
- Maintenance revenues increase, customer loyalty strengthens.
- Call load decreases, employees focus on their work.
The Combi Assistant brings a 24/7 digital customer representative to your company. It provides speed in emergencies and ensures a steady income flow.